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Exploring Life & Business with Shelly-Ann Cawley of Travelers Care

Today we’d like to introduce you to Shelly-Ann Cawley.  

Alright, so thank you so much for sharing your story and insight with our readers. To kick things off, can you tell us a bit about how you got started?
I was Ten (10) years old when I boarded an Air Canada Boeing 747 aircraft from The Norman Manley International Airport (KIN) In Kingston, Jamaica to Toronto Pierson International Airport (YYZ) in Toronto, Canada. I was introduced to what has become my passion and livelihood. Escorted up the spiral steps into the flight deck, where there was no flight deck door, the bells and whistles, lights and hospitality ignited my soul. 

In 2001, I was privileged to worked for my country’s national carrier (Air Jamaica). Working at Air Jamaica meant you were a part of greatness; my aviation career was born. After migrating to the United States, I flew as a flight attendant with several air carriers, climbing the ladder into leadership roles. 

My employment with different airlines allowed me to gain knowledge of what operating procedures worked, what did not, and what they all had in common. One thing that stood out was that there were limited resources for vulnerable travelers such as unaccompanied minors, persons with disabilities, senior citizens, special needs passengers, and more. 

I spent a lot of my time in the operation helping people, because of my love for humanity. I saw a need in the airline and aviation industry, although I did not know how I knew I needed to find a way to fix it. 

In 2019, Travelers Care was incorporated to care for persons who may need a little extra care when they use air travel. Today, we are privileged to accompany people and puppies, keeping them safe and giving their loved ones peace of mind. 

Would you say it’s been a smooth road, and if not, what are some of the biggest challenges you’ve faced along the way?
This has not been a smooth road. Travelers Care is considered a niche, it does not fall under an already established category which made it difficult from registering the company to opening a business account. No, we are not a travel agency, we do not sell vacations or plane tickets or insurance. Travelers Care is a travel assistance company, we fly with and care for travelers whether it is because of a disability, age, or special needs that may make travel stressful or difficult. 

Travelers Care opened for business a few months prior to the peak of the pandemic. Due to state laws, we were forced to close our doors for several months. There are months that we had no customers and I decided on going back to corporate America. However, every time we fly with a customer, I am reminded of the good we are doing for families who are unable to fly with their loved ones. 

Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
Traveling can be an interesting experience, as the “Friendly Skies” isn’t so friendly for everyone. Disability, age, special needs, and others factors make flying scary, causing stress and anxiety for many travelers. 

At Travelers Care, we provide travel assistance for vulnerable travelers, persons who prefer to not fly alone and deliver puppies to their forever homes. With over 20 years airline and aviation experience, Travelers Care provide a professional travel companion to accompany and care for you or your loved ones when you use air travel. Alleviating the potential nightmares and mitigates the risk associated with the rigors of travel from drop off to pick up, creating inclusion for all. 

We Care for:

Minor Children Age 3+

Persons with Special Needs

Persons with Disabilities

Senior Citizens

Anxiety Sufferers

Fear of Flying


Shared Custody



Doctor Appointments

Anywho prefers to not fly alone

And more…

Can you talk to us a bit about the role of luck?
Personally, I’m a fan of the positive attitude on luck. I’ve seen self-awareness and skills make an enormous difference in the probability of success. It’s less about what happens to you, and more about what you make of each opportunity. 

Contact Info:

Image Credits

Travelers Care

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