Today we’d like to introduce you to Mark Anderson.
Hi Mark, can you start by introducing yourself? We’d love to learn more about how you got to where you are today.
For the last 19 years, I have been in the financial services industry. Credit improvement, debt reduction, debt collection, and risk management. All of these led to an industry that was in high demand and not being serviced respectfully. This is a timeshare cancellation. I started as a credit management firm helping timeshare cancellation companies clients protect and improve their credit during the process of exiting their timeshare. For 2 years, I had 9 timeshare cancellation forms as my client.
During those years, my company eliminated over $40 million in bad debt, collections, and timeshare-related accounts. These results were consistent and provided quality to these companies like no other. As time went on we became the main reason why timeshare owners would hire the exit companies. The clients no longer want to talk to them and only wanted our help. We were then ending the second year and we saw that 30-40% of certain clients had reversed accounts. We removed it from their credit then 6 months later it’s back on.
We contacted the exit company asking them what their process or soliton they are doing for these clients. Come to find out it was nothing. They were not doing anything. This new development made my stomach sink like a roller coaster. There was no way I could have my name, my company, and my colleagues endlessly work for these exit companies and they aren’t even doing half their services. We had to take control before it was too late.
That week we launched the Consumer Consulting Group in Orlando. This was the front-line financial firm to aid timeshare owners in solving their timeshare problems. We also had our sister company USA Credit Counselors’ handling all credit and debt-related services. Eliminating the commercial side of the business and ending services for exit companies that weren’t doing enough. We now controlled the whole process. We can confidently explain to a customer what will happen and how it will get done. It also allowed our team to specialize. We have case management, credit management, paralegals, debt management, and advocacy.
There is only one way this service can be provided. I am only going to maintain in this industry as long as my company is doing it right. You must have credit management, title agents, and case managers. I tell every client that if a company cannot monitor your credit then run to the hills. ‘Most of the damage a timeshare company delivers is through consumer credit reports. So if the exit company isn’t managing the reports they aren’t doing anything worth paying for.
I will go to the end and no matter how long it takes I will deliver my promise. Not all cases are done overnight and some have gone longer than I hoped. But I have only been defeated 4 times in the past 4 years of CCG. If the client has patience I can deliver results.
Can you talk to us about the challenges and lessons you’ve learned along the way? Looking back, would you say it’s been easy or smooth in retrospect?
This industry does not have a how-to or textbook for success. It is a mix match of industries and expertise that makes timeshare cancellation.
Once everything is gathered skills wise it’s building a team who can help get the job done. I have 19 years of experience but there aren’t many timeshare exit professionals to choose from when hiring. So we train and promote from within. Service before sales because with great service delivered great sales is achieved.
Thanks for sharing that. So, maybe next you can tell us a bit more about your business?
One thing that separates us from the rest is having a full-service credit management team as well as titling Agent and advocacy so we’re able to use a dedicated credit team to monitor Credit disputes help build budgets and provide financial protection period our case management team can handle legal documents assistant title transfers and negotiate with timeshare resorts or financial firms the release of a timeshare or the financial account associated to it.
Lastly, our advocacy can help promote and consult with the clients and potential clients on ways they can protect themselves now and in the future. With this we had again expertise in areas we had studied we have to put the best practices together build processes and then be able to train and scale unfortunately when you’re a younger new company there aren’t many people out there that have the skills so a lot of times new employees become overwhelmed when they come on to a company like this because there’s so much to know and so little time.
Pricing:
- We save clients 80% or more from their timeshare fees.
- The average costs of our service are $2500 – $5000
- Credit monitoring and management are free.
- Title transfers are fast and affordable.
- Client Satisfaction Warranty.
Contact Info:
- Website: Www.consumerconsultinggroup.com
Image Credits
Sally and Darron
