Today we’d like to introduce you to Anthony Inguaggiato.
Hi Anthony, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers?
LOYAL TECHS was founded in August of 2016. I used to offer tech support to Florida Tech staff and students as well as Melbourne, FL through a simple website and phone number as a side gig while studying for my undergrad.
As the business started to grow, I looked for a mobile way to centralize bookings and communications across multiple channels such as phone, email, social media, etc. At the time, no such mobile solution existed for consumer tech support. I dabbled in iOS app design as a hobby and decided to create a beta of LOYAL TECHS in the summer of 2016 and moved to Boston, MA.
My ten years of experience in small retail, big retail, and large enterprise led me to discover that more often than not the consumer is getting ripped off. The way companies treat consumers is appalling in the tech support industry and every advantage is taken with the ever-increasing rate of new products and services. It’s not fair for the consumer, it’s not fair for the techs. That’s why I want to fix it.
This led to the creation of the first Tech-As-A-Service mobile platform in the U.S. that allowed home and small business customers to directly match with vetted tech support professionals instantly.
Alright, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
The journey has not been entirely smooth sailing. During 2019 we had a development incident that caused us to have to rebuild the entire platform. As we were getting ready to launch version 2.0 in March 2020, the pandemic stopped
everything, especially home services. During the rest of 2020 into the first half of 2021, we did not operate the business.
This summer, we made the decision to move back to central Florida and re-launch our app and services.It’s great to be back in Florida, we absolutely love the people, the sunshine, and the happiness. We plan on staying for a long, long time.
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
LOYAL TECHS, Your Everyday Support!
We specialize in Tech Support for home and small businesses. You can think of us as a DoorDash for Tech Support.
Our most in-demand services cover computers, printers, and smart home support covering all major brands. We do not offer screen repair or TV mounting services.
What makes us different is affordability, accessibility, and talent. For in-home tech support services, we are the most competitive price in the nation while still paying technicians $40+ per hour. We provide instant connections to real vetted tech support professionals that arrive in less than an hour without the customer having to call and wait on hold. Lastly, we only hire the best technicians that are both friendly and knowledgeable. Technicians that will go above and beyond always without ever trying to take advantage of you.
LOYAL TECHS is not your standard tech support company. We believe that receiving tech support should be easy, reliable, and on-demand. It should leave you confident and worry-free without draining your wallet. We are here to help.
Can you talk to us about how you think about risk?
I would consider myself a risk-taker just based on my occupation as an entrepreneur.
In my opinion, risk-taking is highly dependant on the individual and the situation they are in. Taking extreme risks can be both beneficial and disastrous. However, if you have confidence in yourself or little to lose, why not take the risk?
Pricing:
- $99.99/hr In-Home Support
Contact Info:
- Email: anthony@loyaltechs.com
- Website: https://www.loyaltechs.com
- Instagram: @loyaltechsofficial
- Facebook: facebook.com/loyaltechs
- Other: https://www.thumbtack.com/fl/orlando/computer-repair/loyal-techs-in-home-support/service/311534719123955724
